Privacy Policy

1. Overview
2. Information we collect
3. How we use and share information
4. How we protect information
5. Your rights
6. Links to other websites
7. Changes to our privacy policy
8. Cookies and analytics on this site
9. Contact us

Overview

The purpose of this Privacy Policy is to specify what type of data VerticalServe Consulting Inc. and its affiliates and subsidiaries (collectively the "Company" or "VerticalServe") collect from users through its website and how that data will be used. Known as "personal information" or "personally identifiable information," regulated data typically includes anything that can be used to identify an individual and is not limited to a user's name. Personal information may include a user's address, date of birth, marital status, contact information, ID issue and expiration date, financial records, credit information, medical history, where one travels, and intentions to acquire goods and services, among others.

VerticalServe is committed to maintaining robust privacy protections for its users. Our Privacy Policy is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our products, solutions or service.

For purposes of this Privacy Policy, "Site" refers to the Company's website, which can be accessed at logticks.com. "Service" refers to the Company's products, solutions and services accessed via the Site, including the LogTicks app. The terms "we," "us," and "our" refer to the Company. "You" refers to you, as a user of our Site or our Service.

By accessing the Site or our Service, you accept our Privacy Policy and Terms of Use, and you consent to our collection, storage, use and disclosure of your information including Personal Information as described in this Privacy Policy.

(i) Information we collect

We collect "Non-Personal Information" and "Personal Information" (collectively "Information"). Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes your name, email address, title, contact information, etc., which you submit to us through the registration process or by accessing the Site.

Information collected via technology

To activate the Service you do not need to submit any Personal Information other than your email address. To use the Service thereafter, you may need to submit further Personal Information, which may include: name, title, contact information. However, in an effort to improve the quality of the Service, we track information provided to us by your browser or by our software application when you view or use the Service, such as the website you came from (known as the "referring URL"), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user's browser from our servers and are stored on the user's computer hard drive. Sending a cookie to a user's browser enables us to collect Non-Personal information about that user and keep a record of the user's preferences when utilizing our services, both on an individual and aggregate basis. The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. On this Site, analytics cookies are set only after you accept them; see Cookies and analytics on this site.

Information you provide us by registering for an account

In addition to the information provided automatically by your browser when you visit the Site, to become a subscriber to the Service you will need to create a personal profile. You can create a profile by registering with the Service and entering your email address, and creating a user name and a password, or by signing in with your Google account. By registering, you are authorizing us to collect, store and use your email address in accordance with this Privacy Policy.

Information you and your company put into the Service

The LogTicks app stores what you and your company enter in order to provide the Service: time entries and timesheets, documents attached to timesheets, daily status updates, attendance records, leave requests and balances, projects, clients, teams, rates, invoices, and expenses with their receipts. The app also keeps an audit log of sign-ins and administrative actions, including the network address they came from. When you use an AI feature, the text or file you submit to it is sent to an AI model provider that processes it on our behalf to return the result.

Children's privacy

The Site and the Service are not directed to anyone under the age of 13. The Site does not knowingly collect or solicit information from anyone under the age of 13, or allow anyone under the age of 13 to sign up for the Service. In the event that we learn that we have gathered personal information from anyone under the age of 13 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at contact@verticalserve.com.

(ii) How we use and share information

Personal Information

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user's email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.

In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.

We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.

Non-Personal Information

In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.

In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.

(iii) How we protect information

We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks. The specific controls in the LogTicks app are listed on the security page.

1. Your rights regarding the use of your personal information

You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. You can also indicate that you do not wish to receive marketing communications from us in the opt-out link provided in any such communications. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out of such communications, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.

2. Links to other websites

As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.

3. Changes to our privacy policy

The Company reserves the right to change this policy and our Terms of Service at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.

(iv) Cookies and analytics on this site

The first time you visit, a bar at the bottom of the page asks you to choose Accept or Decline. Until you accept, no analytics is loaded. If you decline, the site works the same. You can change your mind at any time: open Cookie settings, which is also in the footer of every page. If your browser sends a Global Privacy Control signal, we treat it as a decline.

The contact form on this site does not send anything to us by itself: it opens your own email app with your message filled in.

(v) Contact us

If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to contact@verticalserve.com, or by post to VerticalServe, 931 Ridgewood Rd, Millburn, NJ 07041, USA.

Last updated: this Privacy Policy was last updated in November 2026. The previous version was dated April 2023.